About us

Effective Date: October 1st, 2024

At ONE TRUST Consultants (“Company,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from and about our users, including:

1.1 Personal Information
Contact Information: Name, email address, phone number, and mailing address.
Identification Information: Passport number, national ID, and other identification details required for immigration and visa processing.
Financial Information: Payment details, including credit card numbers and billing addresses, for processing payments.
Employment and Education Information: Details related to your employment history, educational background, and qualifications necessary for visa applications.
1.2 Non-Personal Information
Browsing Data: Information about your device, browser type, operating system, IP address, and how you interact with our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your online activities and preferences. For more information, see our Cookie Policy below.
2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing Services
To process and manage your visa applications, immigration consultations, and other related services.
To communicate with you regarding your applications, inquiries, and our services.
2.2 Improving Our Services
To analyze how our services are used, to enhance and improve our website and services.
To personalize your experience and tailor our services to better meet your needs.
2.3 Marketing and Communication
To send you promotional materials, newsletters, and other communications about our services, subject to your consent.
To inform you about updates, changes, or new services we offer.
2.4 Legal and Compliance
To comply with legal obligations, such as record-keeping requirements and responding to lawful requests by public authorities.
To protect our rights, privacy, safety, or property, and that of our clients and the public.
3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Service Providers
We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, legal advisors, and IT support.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
3.3 Legal Requirements
We may disclose your information if required by law or in response to legal proceedings, such as court orders or subpoenas.
3.4 With Your Consent
We may share your information with third parties when you have given us explicit permission to do so.
4. Security of Your Information

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction
You have the right to access and request correction of your personal information held by us. If you believe any of your information is incorrect or incomplete, please contact us.
5.2 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
5.3 Deletion
You have the right to request the deletion of your personal information, subject to certain legal obligations that may require us to retain some information.
5.4 Objection and Restriction
You have the right to object to or request the restriction of the processing of your personal information in certain circumstances.
5.5 Withdrawal of Consent
If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time.
6. Cookie Policy
6.1 What Are Cookies?
Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work or to enhance their functionality, as well as to provide information to the site owners.
6.2 Types of Cookies We Use
Essential Cookies: These are necessary for the basic functionality of our website, such as enabling secure logins and remembering your session.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website’s performance.
Functionality Cookies: These cookies allow our website to remember your preferences, such as your language selection or login details, to provide a more personalized experience.
Targeting Cookies: These cookies are used to deliver advertisements relevant to you and to measure the effectiveness of our marketing campaigns.
6.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but please note that doing so may affect the functionality of our website.
7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

8. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the information and the applicable legal requirements.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Phone: +974 4412 0578
WhatsApp: +974 5106 3347
Email: info@onetrustconsultants.com

Thank you for trusting ONE TRUST Consultants with your personal information. We are committed to safeguarding your privacy and providing you with the highest quality service.